Frequently Asked Questions about the services at Deposito Ticino Self-Storage
Find the answers below to your questions about our services or if you need any clarification, feel free to contact us at Deposito Ticino.
The English term "Self-storage" literally means "do-it-yourself storage", a system whereby individuals rent a storage unit within a warehouse to store their goods. It underlines the fact that access to the deposit is absolutely exclusive and private.
Clients, who take advantage of using Deposito Ticino Self-Storage facility, are coming from either PRIVATE or BUSINESS sphere. Our services are providing a modern option to store your belongings from your basement, garage, attic, or it serves as a storage for a small business by using it as an archive storage for a sales team. Rent units for short or long term.
We have various types of UNITs - SMALL, MEDIUM, LARGE, XLARGE - ranging from 3m² to 20m² with a height of 3m. If you have time, we recommend you to visit our self-storage facility to get an idea of the actual size of the units you are interested in.
Our units are:
- Private: Each unit is equipped with individual alarm system.
- Secure: 24-hour video surveillance, private pin code entrance and padlock.
- Convenient: you have an access to your belongings 24/7.
- Protected: Clean, dry, pest-free and insured.
- Flexible: Just rent only the space you need for a flexible period of time.
We offer storage Units of various sizes according to your needs:
Our Storage Units are organized ONLY to store goods. The storage unit will become your personal space and you can organize it as you like. If you wish, you can also add shelves and furniture (without attaching them to the walls) to better store your items. It is prohibited to work inside the rented storage unit.Our UNITS are available for both PRIVATE and BUSINESS clients.Spaces are available for rent from 3m² to 20m² with a height of 3m. Our custom-made solutions for private and business customers starts from Fr.100/month.
PRICES FOR OUR STORAGE UNITS ARE:
- SMALL (3 – 5 m²) from Fr. 100 – 140 / month
- MEDIUM (6 – 10 m²) from Fr. 170 - 280 / month
- LARGE (11 – 15 m²) from Fr. 300 – 420 / month
- EXTRA LARGE (16 – 20 m²) from Fr. 450 – 560 / month
- In the price are included: • Exact private unit space determined in the contract
- • Access Control Security System – the latest technology, individually coded door alarm system; when the tenant digits his access code at the main door, the unit locks and unlocks instantly.
- • 24-hours Video surveillance
- • Free access 24 hours a day, 7 days a week
- • Insurance coverage up to the value of Fr. 5.000 (Fire, Nature disaster, Flood, Burglary and Robbery). If you need wider insurance coverage you can add additional insurance coverage above ours.
Recommend us to a friend or family member and get your coupon for discounts!!!
We accept only valid discount coupons of our promotional campaigns.
The rent for the storage unit is a fixed price for the duration of the contract period. Spaces are available for rent from 3 m² to 20 m² with 3m height. Our custom-made solutions for private and/or business clients are starting from Fr.100 per month. We ask you to provide a security deposit equivalent to one month fee for the space you will rent. The security deposit will be refunded to you, within 10 days from the time your rented storage unit has been emptied and left clean and tidy as it was before the rental.
There is no entry or exit costs related to the own storage space.
There are no other hidden or additional costs for storage.
DepositoTicino offers insurance for your goods stores in our warehouse. Insurance coverage is mandatory and it is INCLUDED in the monthly payment for a coverage of the value of up to Fr. 5.000 to cover damages caused by:
- Fire
- Natural Disaster
- Flood (Water damage)
- Burglary and robbery
We offer various payment methods. Secure and convenient online payment with credit card or PayPal. We also accept cash, bank transfers, and postal payments.
Payment is due monthly, but you can also pay: Quarterly, Biannually or Annually.
Payment is due on the first of each month and must be made by the 10th of each month to avoid 10% late charges on your rental fee.
The first month’s rent is proportionally prorated and due before the moving in date. The following months are regularly due on the 1st of each month.
Do not hesitate to contact us for more detailed information on payments and our ongoing promotions.
Payment is due on the first of each month and must be made by the 10th to avoid late fee, the 10% of your monthly rent. The first month’s rent is proportionally prorated and due before the moving in date. The subsequent months are due by the 1st of each month. You can also pay Quarterly, Semi-Annually or Annually.
THE SECURITY DEPOSIT, equivalent to your one-month rent, is required:
- at the moment of signing your unit rental agreement with us, or
- at the moment of reservation, to book your space with us at a later time.
Payment is due monthly, but depending on your contract you can also pay Quarterly, Semiannually or Yearly. Payment is due on the 1st of each month and must be paid by the 10th of each month, thus avoiding a 10% late charges on your rental fee.
The first month’s rent is proportionally prorated and due before the moving in date. The following months are due on the first of each month.
Do not hesitate to contact us for more detailed information on payments and our current promotions.
You can deposit your goods starting from 1 month period.
You can leave your goods for as long as you need, with no maximum period restrictions.
Usually, you can get a storage unit immediately based on availability. However, we recommend that you book as early as possible so that we can help you to get the storage unit that best suits your needs. If a deposit unit is not needed immediately, you can reserve it for a later date. A deposit, equivalent to the one-month fee, is required at the time of booking. The earlier you book, the more likely you are to choose the most suitable space for you at an advantageous offer. It is not necessary to set a specific date: you can also decide it later, but with the booking you will already know that your space is available when you need it at the agreed price.
Also be aware, that if your plans will change, you can cancel your reservation at no charge, at any time beyond the cancellation period (30 days notice required in writing).
For authorization, you must present a valid identity document with photo (Residence Permit, Driving License, Passport, Identity Card with photo).
To rent your UNIT with Deposito Ticino and for authorization you can do it IN PERSON (contact us for an appointment !!!) or ONLINE using our website Deposito Ticino www.depositoticino.ch.
Corporate customers require a legally valid signature from a person registered in the commercial register.
After signing the contract and completing the first payment, you can use your deposit UNIT immediately, from the rental date.
Normally one tends to overestimate the space ones need, and because of it, often it happens that the expenses of the rent will be more than what one can afford. Contact us by phone or email us, our consultants can help you in defining the space you really need. Or you can use our “storage space calculator” app on our website.
To keep our units SAFE and CLEAN is our commitment. You can store inside our units anything you want, that is safe and is not prohibited by law and the warehouse`s rule.
Due to security reasons and restrictions, it is PROHIBITED TO STORE perishable goods, dangerous goods (toxic, corrosive, volatile or flammable) or any goods that create an inconvenience or danger for nearby tenants. Here is the detailed list of objects and materials that in any circumstances ARE NOT ALLOWED to store inside our rental units:
- Items that can explode are prohibited. For example, the gas tanks for the garden grill should never be left in storage.
- Flammable liquids and articles can never be left in the storage. It is necessary to make sure that you have removed the fuel from all the goods with a petrol engine and from the motorcycle that you leave in storage during the winter.
- Articles that deteriorate, biodegradable. Always make sure to remove food from refrigerators and freezers.
- Any type of pets.
- Other goods that are not suitable for storage are ammunition, live or dead organs or anything that requires special conservation rules or goods for which possession is prohibited by law.
- Firearms and fireworks,
- Items that are illegal or prohibited by the law.
Free the garage, home or office and enjoy your new space! Always use good quality boxes and moving supplies to protect your items and meanwhile have an easy access to them. Our experienced staff is ready to give you any storing advice you might need. See below more Storage tips for a smooth easy-going preparation for a storage of your belongings. If you forgot about the padlock, do not worry! Good quality padlocks can be purchased at the office. Deposito Ticino is able to provide everything you need to keep your items organized and clean!
• Always use good quality boxes.
• Leave small corridors for easy access of goods.
• Make sure you have filled the boxes to the brim to avoid crushing them.
• The weight of the content determines the size of the box; Small but heavy things, like books or CDs, have to go in small boxes. Light and bulky things, such as cushions or blankets, can be placed in large boxes to make transport easier.
• Do not fill the boxes to become too heavy. Try not to exceed 10kg in order to easily move or lift the boxes.
• Make sure to place heavier items on the bottom of the boxes.
• If the boxes are not completely full, fill the empty space with paper so that things inside do not move and cannot break.
• Make sure that the boxes are stored correctly. The heaviest below and the lightest above.
• Avoid placing heavy items on top of delicate items.
• Always store paintings and mirrors vertically, never horizontally.
• Use sheets to cover large objects, such as furniture, sofas, mattresses and furniture in general.
• If you deposit a moped, a scooter, a lawn mower, remember to remove the fuel from the tank.
• Garden equipment must be cleaned before being deposited.
• Do not deposit flammable items.
• Do not store items that could go bad.
• Do not deposit damp or wet articles.
• Do not store important items such as keys, or passports.
• Do not deposit valuable goods such as cash, jewelry or paintings.
• Use sturdy tape to avoid sudden openings. Close the packages so as not to allow dust.
• Label boxes to know what is inside, to make it easy to remember where items are stored.
Our consultants are at your complete disposal to give you any kind of information in regards of moving in and packaging.
Our consultants are at your complete disposal to give you any kind of information in regards of moving in and packaging.
It is forbidden to leave around and on the corridors of the facility any trash or bulky objects. Each tenant has its own responsibility to remove and take away its waste generated by the moving in or out (cardboard boxes or any packaging items, leftovers). Those who do not respect this rule will be charged for the disposal costs.
For your convenience, transportation services are available upon request: in case you prefer to use a professional moving company, we can recommend to you some reliable moving services. Feel free to call us for your personalized quote.
Our facility has been designed to serve a more convenient translocation or / and easy access to your UNIT:
Large "loading areas" are available:
- internally , there is a big loading space for a large van (7m long x 4m wide x 2.8m high / 22.95 ft long x 13.12 ft wide x 9.18 ft high), and
- externally, there is a large loading space for the trucks immediately in front of the main entrance door.
Industrial size elevator
- For those who needs to get on the first floor, the large size elevator (1.70 m wide x 2.40 m deep x 2.20 m high / 5.57 ft wide x 7.87 ft deep x 7.21 ft high) is available for easy movement between floors.
Trolley or pallet-trolley services
- it is complimentary, always available at free of charge, for those who need it.
- After each use the trolleys must be put back to the designated loading area, and in each case, they MUST NEVER BE LEFT INSIDE the Storage Units rented by the clients or NEVER BE TAKEN AWAY from the property.
Security is fundamental for us. Deposito Ticino Self-Storage is equipped with the state of art security systems, to give you a peace of mind knowing that your items are safe and secure, and guarantees autonomous and private access 24/7:
- 24-hour video surveillance: six camera surveillance provides 24/7 recording and monitors all the movements.
- Access Control Security System: each unit has an individual access with a personal PIN code.
- Individually alarmed units: an individual code, that opens and closes both the main door as well as your Unit door.
- Privately padlocked units: only you know the pin code and only you own the key or know the secret code to the padlock of your Unit.
- Our Units are safe, clean, pets-free and dry.
If you want a secure and convenient service, trust Deposito Ticino Self Storage!
Nobody but you!!! If you want others to have access to your space, it would be your responsibility. Each unit is alarmed and padlocked; only you know the PIN and only you have the key/the secret code to the lock.
Accessibility is guaranteed 24 hours a day through a pin code system, that unlocks the “anti-theft device” of your storage unit, and by this allowing the customer access in complete safety their UNITS ANY TIME WHEN THEY NEED IT, completely independently with an individual access code using our ACCESS CONTROL Security System, the individually coded door alarm system. Your access to the Deposito Ticino is autonomous: when the tenant digits his/her access code at the main door, the unit door is unlocking instantly. Your storage unit is locked with a "private pin code", and your padlock. Only you know the PIN code and only you possess the ke/or the secret code to your padlock of your Unit. Access is possible 24 hour s a day, 7 days a week .
Access Hours to your Units: 24 hours
Office Hours: By Appointments only! Only you know the PIN code and only you hold the key/combinations to the padlock to your UNIT.
30 (calendar) days notice is required prior contract expiration date. You must inform us if you intend to renew it for the same period, or for a shorter period or to cancel your rental.
Important: in the absence of any communication, the contract will be automatically renewed for the same period as the previous contract and an invoice will be issued.
Cancellation or any request for changes to your rental terms should be done in writing (email or mail).
You can withdraw from the contract at any time, provided us a 30 (calendar) days notice. Cancellation or any request for changes to your rental agreement should be made in writing (email or mail).
Deposito Ticino is a self storage designed to make your life more comfortable, without any hassle! We will be glad to assist you and address your questions in regards to your Storage Unit rent with us.
For further inquiries and information or to receive a personalized quote, do not hesitate to contact us by email info@depositoticino.ch or call us at +41 (0)91 225 33 34. We are always at your disposal! If you want to come and visit our facility, we will be happy to take a tour with you. Appointments ONLY!
Please contact us for your appointment.
Access Hours to your Units: 24 hours
Office Hours: By Appointments only!For any emergency contact us 24 hours by phone:
We care about your privacy; both as regards your belongings in the units and your data. All our platforms (access control, video monitoring, sensitive data) are encrypted.